heavy competition

77 Main Road

Hoo, Rochester
Tel: 01634 250592

Welcome to Brightlands

Brightlands provides care and support for people with learning disabilities who may also have physical disabilities. The home is wheelchair accessible with additional fittings such as hoists and overhead rails. It’s a wonderful community where service users can grow and flourish within a safe and homely environment. We play an active role in the local community and take full advantage of the many amenities on our doorstep.

Every day is packed with activities such as classes in cooking, independent living skills, employment skills, travel and budget management. Service users can also take vocational courses at colleges in Maidstone, Gillingham or Ashford. Brightlands runs its own day service at Hook Meadow Community Centre in Walderslade, which runs activities including horse riding, hydro-therapy, swimming and using the IT suite. Leisure activities include visiting local attractions, photography, health and beauty treatments, playing board games and making jewellery. We have a busy events calendar which includes themed evenings that celebrate the diverse cultures represented at Brightlands by both service users and staff.

We have input from outside agencies eg Advocacy. Several of the services users at Brightlands are members of the local church, which keeps its doors open to new faces.

Families and friends say they are always made to feel welcome at Brightlands, and we’re pleased to hear that! We hold a party for service users and their loved ones every 3 months; a great chance to meet up and let our hair down. Families are invited to attend review meetings, which happen every 6 months. We do ask families to participate in the annual quality assurance process for feedback on the home and how it is run. We always welcome feedback to find ways of improving the quality of care that we deliver. Families and friends also receive a quarterly newsletter, MyPlace, which focuses on recent activities and developments across all of Clearwater Care’s homes.



  • Bedrooms: 13 bedrooms, eleven of which have en-suite bathrooms.
  • Kitchen: Our fully fitted kitchen is always busy! As well as preparing daily meals for all service users, we encourage self-cooking as part of service users’ journey towards independence. Developing cooking skills is an enjoyable activity and is appropriately supervised based upon individual service users’ needs.
  • Living area: A spacious dining area which we use for parties and get-togethers with friends and family. We also have two quiet rooms which we use for staff/service user reviews. The lounge area is a focal point for socialising, games, arts and crafts activities and relaxation. Service users at Brightlands are free to use their own mobile phones and computers – we offer support for safe Internet usage.
  • Garden:A large back garden area where we enjoy summer barbecues. There’s plenty of seating and a big lawn where service users can play outdoor games. We encourage service users to get stuck into some gardening, with a vegetable patch currently being developed.


Staff: Brightlands is led every day by an on-duty manager, supported by a team of at least five care staff. A senior team member is always on duty. Brightlands’ Registered Home Manager has 25 years of experience working with people with learning disabilities. He is supported by a Deputy Manager and a team of five senior support workers, full time and part time staff, a housekeeper and a groundsperson. All staff are trained to meet the needs of service users and have completed, or are in the process of completing, NVQ Level 2 or higher. The team works on a rotational basis, which is geared to the needs of each individual day. During the night, there is one member of staff supported by a ‘sleep in’ staff member and an out-of-hours call system.