Clearwater Care Home

Community Outreach Support London

Various locations in London
Registered Office
Jonen Building
High Road
Thornwood Comon
CM16 6LP

Community Outreach Support

Clearwater Care provides flexible support for adults with learning disabilities and complex needs who live in their own home or in their family homes. The service is designed with the Service-User to meet their specific personal care or support needs at home or to access community activities, facilities or services.  This may include support to learn skills, maintain their home, manage their finances, take care of their personal health and wellbeing or to access education, vocational training or work placements. The service is designed to be delivered at specific times during the week and may be provided to one individual or for group activities. Families may wish to use this service as a form of bespoke respite care which does not involve the Service-User leaving the comfort of their own home.

The Service is designed bespoke to individual needs of the Service-User and may be for a limited period of time, to learn a specific skill e.g. travel training or for specific periods during the year.

The Service

The aim of the service is to enable each person to develop their life skills and confidence by promoting their independence and developing their ability to make their own choices. Part of this is learning about all of the things that need to be taken into account when making these decisions e.g. managing personal health, well- being and safety. It involves specific support on maintaining a tenancy, finances, menu planning, shopping, cooking, accessing and using community services at the level each service-user needs. Services take account and are respectful of individual’s cultural and religious beliefs.

Dependent on the service agreed, Service-Users are supported to understand the choices and decisions they need to make every day. This may be about how they will spend their day or spend their money or be as simple as choosing what they will have for dinner.  It also involves learning new skills, experiencing new environments and getting along with new people in the many activities they participate in as part of their local community.  These include education, vocational training and leisure activities where each Service-User pursues their individual interests, learns skills and develops friendships.

Service Planning and Review

We work with each Service-User and their social workers to plan and review their support on a regular basis. We encourage every person to meet their potential by encouraging them to try new experiences, learn new skills and meet new people. We also support them to include people who are important to them, friends and family, in their service planning and review and value feedback from all stakeholders.

We also work closely with a team of local health professionals who provide additional advice to ensure each individual’s support is planned and reviewed to meet their specific communication, health, behavioural or autism needs.


The Registered Manager provides management support and guidance to ensure the staff team are trained and supported to meet their commitment to provide a person-centred service to the standards required by the Care Quality Commission. The service undergoes regular review to ensure it maintains and improves its standards of service with feedback from all stakeholders involved in the service.

Service-User Involvement

Service-Users are encouraged to give feedback on the support they receive through their Service Reviews. They are also supported to give feedback on issues important to them and to use local advocacy services.

Staff and Training

The staff team is committed to providing a person-centred service and Service-Users are encouraged to become involved in the recruitment of staff who will support them.  All staff are subject to an enhanced DBS check and are provided with training to meet the needs of the Service-Users they support. They receive regular supervision and appraisal to ensure that we value and develop their skills and knowledge of providing the best quality support .

In addition to statutory training, all staff receive training in positive behavior management, autism and challenging behavior. Staff are also trained in the ethos of Person-Centred Active Support and empowering Service-Users to increase their independence.

The service has a core team of staff who provide support during the day and overnight on a rotational basis.  In addition each Service-User’s support plan identifies periods throughout the day/week where it is agreed that they require additional input on a 1-1 basis to achieve specific outcomes, whether it be learning a skill or accessing an activity in the community.

Part of Local Communities

Service-Users are encouraged to take a positive role in their local community either by using local services and facilities or by taking part in community activities.

If you are interested in more information about this service please contact the Registered Care Manager who will be happy to discuss it with you.