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01708 757 922

Welcome to Hornchurch Supported Living

Hornchurch is a lively supported living service in Essex.  The service has places for five people with a learning disability and complex needs. Each Service-User holds an Assured Shorthold Tenancy Agreement, and support is funded by local authorities or through individual budgets.


Transitional Services

The purpose of our Transitional Services are to empower and enable Service-Users to explore their options and make decisions about their futures in a safe, supportive and homely environment.

Services may be funded through local authority, health funding or individual budgets. People typically share support but also have allocated hours of dedicated one to one support to meet specific needs or to complete certain activities.

The services we offer are provided using the same model as our other Supported Living Services, but they are designed and delivered in the context of Service-Users having a goal to move on to lead more independent lives in other environments of their choice. This means the work is more focussed on planning a future within a defined timescale, which inevitably means a move to more independent accommodation.

It’s an opportunity to learn and try out new skills, maintain old skills, gain new knowledge, confidence and independence with the support of a group of other young people who are all going through a similar experience. Above all it’s about enjoyment, sharing new experiences and fun!

The people we support are typically going through or approaching a period of change or transition in their lives.  They are usually young people with a learning disability and may have additional complex needs.  Very often they come from family homes, residential schools or occasionally other placements that they have outgrown. They may require the service to help them with just one area of development or with many.  Every Service-User’s journey towards adulthood is unique to them and it is a privilege for us to be a part of this exciting time in their lives.

It is important that the Service-User is in control of the process of planning their own future, so their service progresses at their pace with staff reassurance and guidance. In our experience, with the Service-User leading the process, it usually takes somewhere between eighteen months to three years but every person is unique and achieving their outcomes is what is most important to us.

Most people move on in their futures with more skills, confidence in themselves, more independent and less reliant on staff support.

The role of the team is to put each Service-user at the centre of their own lives and enable them to explore a range of opportunities, to make choices and take responsibility for themselves.  Sometimes it takes the young person time to adjust to having more freedom and to have the confidence to assert their decisions, as in childhood they are used to having others take this responsibility on their behalf.  It is also an anxious time for carers, as it is for any parents whose sons or daughters are becoming independent. They are keen to see them succeed as well as stay safe, healthy, happy and may struggle to accept some of the choices or decisions they make during this first stage of independence.  The staff team’s role is to support the Service-User to include the people they want, in the way they wish, in the decisions they are making about their lives.  This also extends to them being able to access and use the services of professionals who may be able to help them in their journey towards independence.

The staff team are experienced in providing support and reassurance through this uncertain period where everything changes for them, their home, staff, lifestyle, relationships and most of all themselves. Most of the Service-Users we support embrace the experience and are positive about taking control of their own lives.

They learn about how to be as independent as possible in taking care of themselves, managing their home, money, safety, having relationships and planning their futures. Their service is based on a series of Support Agreements which they use to tell us how they want their service to be delivered.   Staff follow each Service-User’s Personal Development Plan, Person Centred Support Plan, Risk Assessments, Support Guidelines and Learning Skills Plans which detail the support they receive as agreed with their Social Worker.

Each person is allocated a Key Worker to support them to review their plans and to make any changes they want to make. Personal Development Plans are reviewed annually or as often as is appropriate for the Service-User.  Some Service-User’s may choose to review these every couple of months.  This is determined by the needs of the Service-User and rate of progress towards agreed goals.

Services are reviewed and monitored by the Social Worker allocated to the Service-User or by the funding local authority.  Clearwater Care works closely with them to ensure that the service meets the Service-User’s needs and to make any changes required in consultation with the Service-User and the professional team. All of our Supported Living Services operate in accordance with the Care Quality Commission Standards for Domiciliary Care and are inspected regularly.


The Registered Manager provides management support and guidance to ensure the staff team are trained and supported to meet their commitment to provide a person-centred service to the standards required by the Care Quality Commission. The service undergoes regular review to ensure it maintains and improves its standards of service with feedback from all stakeholders involved in the service.

Service-User Involvement

Keyworkers support each individual to develop their Personal Development Plan and Support plans, incorporating achievable goals of their choice.  Service-Users are encouraged to give feedback on the support they receive through their Service Reviews or on issues effecting them at home at regular Service-User Meetings.  They are also supported to give feedback on issues important to them and to use local advocacy services.

Staff and Training

The staff team is committed to providing a person-centred service and Service-Users are encouraged to become involved in the recruitment of staff who will support them.  All staff are subject to an enhanced DBS check and are provided with training to meet the needs of the Service-Users they support. They receive regular supervision and appraisal to ensure that we value and develop their skills and knowledge of providing the best quality support.

In addition to statutory training, all staff receive training in positive behavior management, autism and challenging behavior. Staff are also trained in the ethos of Person-Centred Active Support and empowering Service-Users to increase their independence.

The service has a core team of staff who provide support during the day and overnight on a rotational basis.  In addition each Service-User’s support plan identifies periods throughout the day/week where it is agreed that they require additional input on a 1-1 basis to achieve specific outcomes, whether it be learning a skill or accessing an activity in the community.

Part of the local Community

Our Service is located in Hornchurch, with excellent transport links, and close to a range of local shops, parks, colleges and pubs. Staff encourage and support Service-Users to regularly access the local community and to take part in a wide range of activities that reflect their interests and to take a positive role in their communities.


  • Kitchen: There is a fully fitted kitchen in the property. Service-users are supported to plan their menus, do their shopping and to prepare their own food in accordance with their personal needs and preferences.
  • Living and dining areas: We have a large open plan living and dining area where Service-Users can socialize, relax and unwind. They are encouraged to personalize all areas of their home so it is reflective of their personal preferences and taste.
  • Bedrooms; Each Service-User has their own bedroom and ensuite, which they can decorate to their own taste, subject to the Landlord’s agreement.
  • Garden: The property has a large back garden, where service users can relax or pursue their interests. Staff encourage service-users to participate in looking after their garden area as much as possible.

If you are interested in more information about this service please contact the Registered Care Manager who will be happy to discuss it with you.