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Acting on feedback
Feedback is vital to learning what is going well and how we can make things even better

Acting on feedback

Our support staff carry out regular reviews with the people they support as well as their funders. Following reviews, we’ll adjust how our support is offered, with each person’s agreement.

We work closely with the people who provide professional support and advice to make sure that we’re working with each person in a way that best meets their needs.

We encourage feedback from key people in each person’s life to help us check if we’re getting the service right. This may include family, friends, advocates and professionals who provide input and support.